Amazon Kindle defective covers can be refunded, company says

Amazon Kindle defective covers can be refunded

Amazon Inc. has decided it would refund buyers of defective Amazon Kindle covers after receiving many complaints that the cover prevents the e-reader to function properly. Most of the complaints were in an online forum about a cover selling for $34.99 which comes in seven colors. It fits the Wi-Fi version of the Amazon Kindle and weighs about 13.4 ounces (380 grams). In the forum, Amazon representatives said, "There have been some forum discussions regarding the non-lighted Kindle cover, and our engineering team is looking into this. Regardless, if anyone is having any problem with an Amazon-manufactured Kindle cover, please contact us at [email protected], and we will be pleased to replace it for free or accept a return for a full refund, no matter when the cover was purchased." Amazon said a "small number" of buyers had inquired about a refund but just how many covers were considered faulty was unclear.

Customers ranted online that the cover was causing their Amazon Kindle devices to lock up and freeze. The e-reader is the flagship consumer product of Amazon and the defective cover refunds and replacements come at a bad timing for the online retailer as the holiday shopping season gets into full swing. About 8 percent of the company's total revenue comes from the Amazon Kindle, Sandeep Aggarwal of Caris & Co. told Bloomberg. Sales of the device are not announced by Amazon. The Amazon Kindle Wi-Fi variant was launched in July. It featured a brighter screen, quicker response time and an impressive battery life lasting up to 30 days.

Posted by Melanie Mendoza on Sunday December 19 2010, 1:40 AM EDT. Ref: Bloomberg. All trademarks acknowledged. Filed under Featured News, Shopping. Comments and Trackbacks closed. Follow responses: RSS 2.0