BPO Market Future Growth Analysis By Top Leading Players -Accenture, Capgemini, Genpact, IBM, Tata Consultancy Services, 3i Infotech

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Global BPO Market 2018 by Manufacturers Countries Type and Application Forecast to 2023

BPO is a segment of outsourcing, which consists of subcontracting the business processes of an organization to a third-party vendor that has expertise in required domains. It is an effective strategy of delegating one or more business activities to external companies (vendors), which, in turn, administer and manage the selected activity, based on defined and measurable performance criteria. It helps client firms to increase their operational efficiency, concentrate on their core competencies, reduce time to market, obtain access to fresh talent and experience along with latest technologies, and build an organization with an economical cost structure in the long run.

This report studies the BPO market status and outlook of Global and major regions, from angles of players, countries, product types and end industries; this report analyzes the top players in global market, and splits the BPO market by product type and applications/end industries.

Human labor is required in most business processes for productive delivery. Resorting to BPO which provides human labor at a lower cost helps companies maximize their ROI in such a situation. Growing competition also demands continuous innovation. By outsourcing some tasks, companies can focus more on their core activities to bring about innovation in their products as well as services. Furthermore, developments in IT and telecommunications infrastructure have enabled companies to transfer data to any place in the world. One of the major restraints to the growth of this market is the issue of security of valuable data. The client firm provides sensitive data to the service provider firm, which if misused can prove to be harmful to the interests of the client firm. Other factors such as loss of control of operations of processes, financial instability of the vendors, loss of expertise, etc. are some of the restraints to the growth of the BPO market. Problem of high attrition rates amongst workers is also one of the challenges faced by the BPO industry as the workers show a tendency of not pursuing BPO as a full time career.

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Companies Profiled in this report includes: Accenture, Capgemini, Genpact, IBM, Tata Consultancy Services, 3i Infotech

The Asia-Pacific will occupy for more market share in following years, especially in China, also fast growing India and Southeast Asia regions.

North America, especially The United States, will still play an important role which cannot be ignored. Any changes from United States might affect the development trend of BPO.

Market Segment by Type, covers

Finance & Accounting

Customer Services

HR Outsourcing


Procurement Outsourcing

Market Segment by Applications, can be divided into




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Table of Content:

1 BPO Market Overview

2 Manufacturers Profiles

2.1 Accenture

2.1.1 Business Overview

2.1.2 BPO Type and Applications Product A Product B

2.1.3 Accenture BPO Revenue, Gross Margin and Market Share (2016-2017)

2.2 Capgemini

2.2.1 Business Overview

2.2.2 BPO Type and Applications Product A Product B

2.2.3 Capgemini BPO Revenue, Gross Margin and Market Share (2016-2017)

2.3 Genpact

2.3.1 Business Overview

2.3.2 BPO Type and Applications Product A Product B

2.3.3 Genpact BPO Revenue, Gross Margin and Market Share (2016-2017)

2.4 IBM

3 Global BPO Market Competition, by Players

4 Global BPO Market Size by Regions

5 North America BPO Revenue by Countries

6 Europe BPO Revenue by Countries

7 Asia-Pacific BPO Revenue by Countries

8 South America BPO Revenue by Countries

9 Middle East and Africa Revenue BPO by Countries

10 Global BPO Market Segment by Type

11 Global BPO Market Segment by Application

12 Global BPO Market Size Forecast (2018-2023)

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Posted by on Thursday December 13 2018, 11:18 PM EDT. All trademarks acknowledged. Filed under Business Services, Featured Press Release, Technology, Media, & Telecommunications, Telecommunication. Comments and Trackbacks closed. Follow responses: RSS 2.0

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