Service Delivery Automation Market Size, Share, Recent Developments, and Leading Company Analysis till 2022 | IBM Corporation, UiPath SRL, IPsoft, Blueprism, Xerox Corporation, Nice Systems Ltd., Celaton Limited, Openspan

The Global Service Delivery Automation (SDA) Industry market size was valued at $620 million in 2015 and is projected to reach $6,752 million by 2022, growing at a CAGR of 25.7% from 2016 to 2022.

SDA is also termed as robotic process automation as well as intelligent automation depending upon the area of usage. It is a technology that has replaced the array of human actions or work and automates the flow of business processes that earlier used to be done manually. Automation is already embedded in software systems to a great extent; for instance, we can see the customer information is linked across financial as well as procurement functions. However, mostly it is assumed as a part of the normal feature and functionality of a system, and generally not considered as automation, but simply termed as a more powerful system(s).


Service delivery is one of the vital components of the business that states the interaction between service providers and clients. The provider offers a service that can either be some information or a task, and the client finds the required output or loses the value.

North America was one of the largest markets for service delivery automation industry for software as well as service providers in 2015, in terms of market size. New York, Virginia, Los Angeles, San Francisco, Seattle, Dallas, Miami, Chicago, and Toronto are major markets in North America. Automating the service delivery offers faster and enhanced productivity, operational reliability, and consistency to its users, which results in increased demand for service delivery automation in various industry verticals.

Manufacturing is expected to grow at the highest CAGR during the forecast period. In the manufacturing industry, a large amount of data is generated on the operation and shop floor, which needs to be analyzed to improve the quality, accuracy, and delivery time. By automating the service delivery, the data can be accessed continuously for performing predictive analysis to identify relationships and patterns among various processes and associated factors to recognize and enhance those factors that have the largest impact on the output.

Based on geography, the service delivery automation industry is segmented into four major regions, namely, North America, Europe, Asia-Pacific, and LAMEA. North America was the highest revenue contributor in 2014, accounting for around 45% share of the overall service delivery automation market size. The Asia-Pacific market is projected to grow at the highest CAGR of 29.9% during the forecast period, driven by the adoption of service delivery automation techniques to achieve effective and efficient control over the ongoing processes and operations.

Note: As per client requirement, cross-sectional analysis across all industries or specific geography or ‘country-based’ analysis can be provided as a part of paid customization.

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The report features a competitive scenario of the service delivery automation industry and provides a comprehensive analysis of key growth strategies adopted by major players. Key players profiled in the study are IBM Corporation, UiPath SRL, IPsoft, Blueprism, Xerox Corporation, Nice Systems Ltd., Celaton Limited, Openspan Inc., Sutherland Global Services, and Arago US, Inc.

Key findings of the Service Delivery Automation Market:

  • Small and medium enterprises (SMEs) segment accounted for the highest share of the service delivery automation market in 2015, growing at a CAGR of 26.8%.
  • North America was the highest revenue-generating segment in 2015, valued at $281 million.
  • Asia-Pacific dominated the market in terms of growth in 2014 and is projected to continue its dominance during the forecast period.
  • The U.S. was leading in terms of spending on service delivery automation market in 2014. In addition, India, China, and other emerging markets are projected to provide significant opportunities for major players.

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Posted by on Friday November 15 2019, 4:05 AM EDT. All trademarks acknowledged. Filed under Business & Financial Services, Business Services, Featured Press Release, Software & Services, Technology Hardware & Equipment, Technology, Media, & Telecommunications. Comments and Trackbacks closed. Follow responses: RSS 2.0

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