Agent Performance Optimization (APO) Global Market 2018: Key Players – NICE Ltd, Genesys, Verint Systems Inc, Aspect, Calabrio

Agent Performance Optimization (APO) Industry

Description

Wiseguyreports.Com Adds “Agent Performance Optimization (APO) -Market Demand, Growth, Opportunities and Analysis Of Top Key Player Forecast To 2023” To Its Research Database

The Global Agent Performance Optimization (APO) Market Size, Status and Forecast 2025 is a professional and in-depth study on the current state of the Agent Performance Optimization (APO) market. Annual estimates and forecasts are provided for the period 2017 through 2025. Also, a five-year historic analysis is provided for these markets. The Agent Performance Optimization (APO) industry was 1916.41million USD in 2017 and is projected to reach USD 6058.94 million USD by 2025, at a CAGR (Compounded Annual Growth Rate) of 15.48% between 2017 and 2025.

The report provides a basic overview of the Agent Performance Optimization (APO) industry including definition, classification, application and industry chain structure. Then, the report focuses on global major leading industry players with information such as company profiles, product picture and specifications, sales, market share and contact information. What’s more, the Agent Performance Optimization (APO) industry development trends and marketing channels are analyzed.

This report studies Agent Performance Optimization (APO) focuses on top manufacturers in global market, with revenue and market share for each manufacturer, covering

NICE Ltd 
Genesys 
Verint Systems Inc 
Aspect 
Calabrio 
Five9 
Teleopti AB 
ZOOM International 
InVision AG 
Upstream Works Software 
Envision Telephony 
CallMiner 
CallFinder 
HigherGround, Inc.

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Market segment by regions, this report splits global into several key regions, with industry, revenue, market share and growth rate of Agent Performance Optimization (APO) in these regions, from 2013 to 2025 (forecast), like
North America
Europe
China
Japan
Southeast Asia
South America
ROW

Split by product types, with revenue and market share and growth rate of each type, can be divided into
Cloud Based
On Premises

Split by applications, this report focuses on industry, market share and growth rate of Agent Performance Optimization (APO) in each application, can be divided into
Small & Mid-sized Businesses
Large Enterprises

In a word, the report provides major statistics on the state of the Agent Performance Optimization (APO) industry and is a valuable source of guidance and direction for companies and individuals interested in the market.

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Table of Contents

1 Agent Performance Optimization (APO) Market Overview 1
1.1 Product Overview and Scope of Agent Performance Optimization (APO) 1
1.2 Agent Performance Optimization (APO) Segment by Types 2
1.2.1 Global Market Share of Agent Performance Optimization (APO) by Types in 2017 2
1.2.2 Cloud Based 3
1.2.3 On Premises 3
1.3 Agent Performance Optimization (APO) Segment by Applications 4
1.3.1 Agent Performance Optimization (APO) Consumption Market Share by Applications in 2017 4
1.3.2 Small & Mid-sized Businesses 5
1.3.3 Large Enterprises 5
1.4 Agent Performance Optimization (APO) Market by Regions 6
1.4.1 North America Status and Prospect (2013-2025F) 6
1.4.2 Europe Status and Prospect (2013-2025F) 7
1.4.3 China Status and Prospect (2013-2025F) 8
1.4.4 Japan Status and Prospect (2013-2025F) 9
1.4.5 Southeast Asia Status and Prospect (2013-2025F) 10
1.4.6 South America Status and Prospect (2013-2025F) 11
1.4.7 ROW Status and Prospect (2013-2025F) 12
1.5 Global Market Size of Agent Performance Optimization (APO) (2013-2025F) 13

....

3 Company (Top Players) Profiles and Key Data 19
3.1 NICE Ltd 19
3.1.1 Company Profile 19
3.1.2 Product Picture and Specifications 20
3.1.3 Revenue, Gross Margin Analysis of NICE Ltd 23
3.1.4 Contact Information 24
3.2 Genesys 24
3.2.1 Company Profile 24
3.2.2 Product Picture and Specifications 25
3.2.3 Revenue, Gross Margin Analysis of Genesys 27
3.2.4 Contact Information 28
3.3 Verint Systems Inc 28
3.3.1 Company Profile 28
3.3.2 Product Picture and Specifications 30
3.3.3 Revenue, Gross Margin Analysis of Verint Systems Inc 31
3.3.4 Contact Information 32
3.4 ASPECT 33
3.4.1 Company Profile 33
3.4.2 Product Picture and Specifications 33
3.4.3 Revenue, Gross Margin Analysis of ASPECT 34
3.4.4 Contact Information 35
3.5 CALABRIO 36
3.5.1 Company Profile 36
3.5.2 Product Specifications 36
3.5.3 Revenue, Gross Margin Analysis of CALABRIO 38
3.5.4 Contact Information 39
3.6 FIVE9 39
3.6.1 Company Profile 39
3.6.2 Product Picture and Specifications 40
3.6.3 Revenue, Gross Margin Analysis of FIVE9 41
3.6.4 Contact Information 42
3.7 Teleopti AB 42
3.7.1 Company Profile 42
3.7.2 Product Picture and Specifications 44
3.7.3 Revenue, Gross Margin Analysis of Teleopti AB 45
3.7.4 Contact Information 46
3.8 ZOOM International 46
3.8.1 Company Profile 46
3.8.2 Product Picture and Specifications 47
3.8.3 Revenue, Gross Margin Analysis of ZOOM International 49
3.8.4 Contact Information 51
3.9 InVision Software 51
3.9.1 Company Profile 51
3.9.2 Product Picture and Specifications 52
3.9.3 Revenue, Gross Margin Analysis of InVision Software 54
3.9.4 Contact Information 55
3.10 Upstream Works Software 55
3.10.1 Company Profile 55
3.10.2 Product Picture and Specifications 56
3.10.3 Revenue, Gross Margin Analysis of Upstream Works Software 58
3.10.4 Contact Information 59
3.11 Envision Telephony 60
3.11.1 Company Profile 60
3.11.2 Product Picture and Specifications 60
3.11.3 Revenue, Gross Margin Analysis of Envision Telephony 62
3.11.4 Contact Information 63
3.12 CALLMINER 63
3.12.1 Company Profile 63
3.12.2 Product Picture and Specifications 64
3.12.3 Revenue, Gross Margin Analysis of CALLMINER 65
3.12.4 Contact Information 66
3.13 CALLFINDER 67
3.13.1 Company Profile 67
3.13.2 Product Picture and Specifications 68
3.13.3 Revenue, Gross Margin Analysis of CALLFINDER 69
3.13.4 Contact Information 70
3.14 HigherGround 70
3.14.1 Company Profile 70
3.14.2 Product Picture and Specifications 72
3.14.3 Revenue, Gross Margin Analysis of HigherGround 73
3.14.4 Contact Information 74

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Posted by Vivian Dsena on Monday June 18 2018, 9:30 AM EST. All trademarks acknowledged. Filed under Uncategorized. Comments and Trackbacks closed. Follow responses: RSS 2.0